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Job Description
Cisco IVR Engineer responsibilities include:
- Application development using Cisco call studio, Voice XML, including Java/J2EE interface development and implementation
- Cisco Customer Voice Portal Development
- Cisco Customer Voice Portal Implementation
- IP Contact Center Enterprise
- Designed and developed multiple custom elements for Cisco Call Studio
- Developed custom application to allow UCCX customers to run outbound-to-IVR dialing campaigns
- Designed and developed custom self-service VXML applications using Cisco Call Studio
- Designed and developed custom CTI OS agent desktop solution with integrations to multiple 3rd party applications
- Developed multiple custom schedule/holiday management application for use with Cisco UCCX
- Designing and configuration of Call Flow for inbound scripts
- Configuration of IVR Scripting, CVP, Gateways
Job Requirements
- Must have 3+ Years’ experience
- Must have Bachelor’s Degree in Computer Science or Computer Engineering or IT relevant
- Hands on experience in Cisco Call studio tool and IVR application development
Cisco ICM scripting hands on experience
3+ years of Java/ J2EE development experience - Strong IVR development experience using Voice XML, JSP and Spring MVC
- Good hands on experience in java, JSP applications, routing and CTI integration and implementation.
Core java + REST/SOAP automation and development - Good experience in Cisco Call studio, Cisco ICM, Java VXML IVR development skills with Voice XML, Java, Spring MVC, J2EE , SOAP, REST API's
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