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Warranty Administrator

MTI Automotive - New Cairo, Cairo

Warranty Administrator

MTI Automotive - New Cairo, CairoPosted 17 days ago
31Applicants for1 open position
  • 31Viewed
  • 1In Consideration
  • 30Not Selected

Job Details

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Job Description

You will ensure accurate submissions of warranty and goodwill claims on a daily basis and also monitoring daily, weekly and monthly warranty reports. You will also be responsible for general administrative duties for service work.

  • Examining completed warranty repair orders, preparing claim forms and supporting material
  • Ensuring maximum return from the manufacturer for all warranty work including the issue of credit notes and associated paperwork
  • Review warranty reporting systems with the line manager to identify improvements where possible.
  • Administer warranty policy in the best interests of the MTI, manufacturer and customer.
  • Input of manufacturer's warranty payments, Return of warranty parts to manufacturer and Reconciliation of warranty schedule
  • To keep accurate records of warranty submissions, credits, rejections and customer contributions towards goodwill claims
  • General administrative duties
  • Ensure that all front line staff complete records correctly when warranty is diagnosed on a vehicle
  • Maintain relationships with other staff members, specialist repairers, and manufacturers' representatives
  • Inform all relevant staff of forthcoming recall campaigns and changes in warranty/goodwill procedure
  • Maintain knowledge on all warranty procedures and documentation

Job Requirements

  • Warranty administration experience gained from within the main dealer is essential
  • Strong administrative experience is essential
  • Ability to work well under pressure, handle conflicting demands, identify priorities and schedule work appropriately
  • A friendly but professional manner and able to demonstrate integrity, discretion and objectivity
  • Able to meet deadlines without compromising on the quality of work
  • Excellent interpersonal able to develop productive and cooperative relationships with customers & colleagues, through the use of rapport building techniques & empathy
  • Able to maintain strong working relationships with colleagues, the client base and the manufacturers
  • As you will be working closely with the Service Team and the relevant manufacturers some technical knowledge would be an advantage
  • Strong written & verbal command of English is a must

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