Job Details
Skills And Tools:
Job Description
GTO memberships (Global Travel Organisation) is a travel membership and loyalty programme which offers members savings on the prices they can find on major online booking platforms and covers almost all aspects of travel and tourism. Discounts are offered on hotels, flights, attractions, activities, entertainment, theme parks and much more. Members receive a dedicated service from the Personal Travel Assistant team who handle their enquiries and make bookings for them.
The role of Customer Service and Reservations Associate is to manage our members’ enquiries, make bookings and provide solutions for travel, accommodation and activities for our members.
We have also recently launched another brand, KOHANO.com, which is a self-service platform where members can make bookings for travel and tourism related products and services themselves at discounted prices. Part of the role will also involve helping with enquiries that KOHANO members may have.
Job Requirements
Responsibilities and Duties.
Manage inbound enquiries via multiple channels and respond appropriately following company guidelines.
Prepare quotations and make reservations for our members.
Research and provide recommendations for travel, accommodation and activities.
Propose alternative solutions if the member’s desired product or service is not available.
Upsell additional products and services.
Market our offers and promotions to members.
Update the company website with the latest information, products and offers from our suppliers.
Undertake price comparisons to check the performance of our website versus other booking websites.
General office administration.
Qualifications and Skills.
Minimum of 1 year experience in a customer service role.
Communicates well with clients and suppliers via different channels including telephone, email and messaging apps.
Confident in making recommendations and upselling additional products and services to clients.
Punctual, organised and detail focused.
Self-motivated, able to work to targets and use own initiative.
Ability to prioritise workload and effectively manage time.
Flexible approach and professional, can-do attitude.
Ability to work accurately and consistently deliver work at a high standard.
Good team player who can work autonomously and be proactive in supporting team colleagues.
High standard of spoken and written English and good numeracy skills.
