Customer Service Agent (Club) -

Pillars -
Heliopolis, CairoPosted 2 years ago

53Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

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Communicate with customers via phone, email, or letter, etc….
Managing incoming calls and customer service inquiries.
Greet customers warmly and ascertain problem or reason for calling.
Generating sales leads that develop into our customer list.
Identifying and assessing customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools and providing advice on purchasing products or services
Assist with placement of orders, refunds, or exchanges.
Meet personal/customer service team company targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Follow communication procedures, guidelines and policies.
Act as an account manager to our clients.
Take the extra mile to engage customers and Attempt to persuade customers to reconsider cancellation.
Compile reports on overall customer satisfaction.
Handle changes in policies or renewals.

Knowledge, Skills, Abilities:

Proficient with all MS Office applications (Word, Excel, PowerPoint, Outlook)
Very good command of English language (spoken and written)
Willingness and ability to work in shifts
Solution-oriented and creatively helpful
Ability to work well under pressure and maintain professionalism during a stressful situation
Age: 21 – 30 years old
Experience: 1 - 3 years
Good communication skills