Sales Manager - Forasna

KEY ACCOUNTABILITIES

• Drive growth through achieving sales targets by successfully managing the Account Management team 
• Design, operationalise, communicate execute on a strategic business plan that expands the company’s customer base and captures business growth opportunities 
• Facilitate your customer-base experience and own customer engagement strategy to ensure the highest satisfaction rate 
• Resolve customer escalations through understanding their root causes, identifying problems in product/internal processes, owning resolution with internal cross-functional partners to deliver customer success 
• Develop service procedures [e.g. CRM hygiene], internal policies, and high-performance standards and metrics to ensure healthy collaboration and top performance 
• Manage mentoring and developing Team Leaders and Account Managers through nurturing a coaching environment where everyone is empowered to do their best work  ​​
• Own target/KPI setting, coaching, and performance monitoring of the team
• Control capacity building for their team, utilize resources and assets to achieve qualitative and quantitative targets 
• Proactively monitor industry trends and apply market analysis to unlock business opportunities and mitigate risks 
• Demonstrate strong competitive intelligence through staying constantly knowledgeable about new products within the competitive landscape and their impact on our product offering or/and anticipated growth 
• Collaborate closely with internal cross-functional partners to enable growth 
• Present sales, revenue, and expenses reports, realistic forecasts, analyze statistics, and compile accurate reports to the executive leadership team