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IT Service Desk Engineer

Toyota Egypt
Abbassia, Cairo
Posted 2 years ago
265Applicants for1 open position
  • 32Viewed
  • 0In Consideration
  • 6Not Selected
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Job Details

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Job Description

  • Service Desk and create Incident tickets or Service Request tickets, logging all pertinent Information.
  • Receive calls, E-mails and Service tickets form end users.
  • Monitor help desk database and respond to help desk tickets in a timely manne
  • Diagnose and troubleshoot technical issues, including account setup and network configuration.
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Deploy new user hardware, OS upgrade, SW updates & troubleshooting end user issues day-to-day issues.
  • Respond to client issues, applications, hardware, and take corrective actions.
  • Diagnose (hardware, software, printing solutions, peripherals, &network) to conclude the optimal way to resolve issues.
  • Perform desktop application installations, upgrades, and other support and maintenance activities.
  • Communicate effectively and professionally with clients and other team members while gathering information to facilitate problem resolution.
  • Manage Antivirus/ Security Endpoint Solution Tasks and policies (i.e. Symantec- Kaspersky - MacAfee).

Job Requirements

  • BSc In Information Technology, Computer Science or relevant field.
  • 2 to 3 years of experience In IT Field.
  • Proven experience as a Service desk technician and customer support role.
  • Technical and working knowledge of office365 and remote control.
  • Good understanding of computer systems, mobile devices and other technology products.
  • Ability to diagnose and resolve technical issues.
  • Having a Certificate (CompTIA A+, N+, ITIL Foundation, Microsoft Certified Solutions Associate on Windows 10) is a plus.
  • English Proficiency.
  • Excellent communication skills.
  • Technical writing skills.

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