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Job Description
- Service Desk and create Incident tickets or Service Request tickets, logging all pertinent Information.
- Receive calls, E-mails and Service tickets form end users.
- Monitor help desk database and respond to help desk tickets in a timely manne
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Deploy new user hardware, OS upgrade, SW updates & troubleshooting end user issues day-to-day issues.
- Respond to client issues, applications, hardware, and take corrective actions.
- Diagnose (hardware, software, printing solutions, peripherals, &network) to conclude the optimal way to resolve issues.
- Perform desktop application installations, upgrades, and other support and maintenance activities.
- Communicate effectively and professionally with clients and other team members while gathering information to facilitate problem resolution.
- Manage Antivirus/ Security Endpoint Solution Tasks and policies (i.e. Symantec- Kaspersky - MacAfee).
Job Requirements
- BSc In Information Technology, Computer Science or relevant field.
- 2 to 3 years of experience In IT Field.
- Proven experience as a Service desk technician and customer support role.
- Technical and working knowledge of office365 and remote control.
- Good understanding of computer systems, mobile devices and other technology products.
- Ability to diagnose and resolve technical issues.
- Having a Certificate (CompTIA A+, N+, ITIL Foundation, Microsoft Certified Solutions Associate on Windows 10) is a plus.
- English Proficiency.
- Excellent communication skills.
- Technical writing skills.
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