Job Details
Skills And Tools:
Job Description
Monitor and manage the company’s social media platforms and online communities.
Respond to customers’ comments, messages, and inquiries in a timely and professional manner.
Handle customer complaints and escalate issues when needed.
Maintain a positive brand image across social media channels.
Coordinate with the relevant teams to ensure accurate and timely responses.
Monitor customer feedback and identify common issues or trends.
Follow the company’s social media guidelines and communication standards.
Job Requirements
6 months to 1 year of experience in Social Media Moderation or a similar role.
Retail experience is preferred.
Fresh graduates are welcome to apply.
Good communication and customer service skills.
Good English communication skills.
Strong attention to detail and ability to handle multiple inquiries.
Ability to work under pressure and in a fast-paced environment.
Willingness to work Full-Time On-Site.
