Reservation Supervisor
Heliopolis, Cairo
Reservation Supervisor
Heliopolis, Cairoposted 2 months ago20Applicants for1 open position
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Job Details
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Job Description
- Assist in the day-to-day operations of the Reservations Department
- Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
- Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
- Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
- Produce quotations and written confirmation to all clients
- Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
- Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
- Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate; and Reservations policies and procedures are followed to ensure Guest satisfaction
- Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
- Assist in the recruiting, managing, training and developing of the Reservation team
Job Requirements
- Experience in Hotels .
- Good organisational and administration skills .
- Positive attitude and good communication skills .
- Commitment to delivering a high level of customer service .
- Confident telephone manner .
- Excellent grooming standards .