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Social Media Moderator

Full Time
On-site
- 
Cairo, EgyptPosted 8 months ago
235Applicants for1 open position
  • 102Viewed
  • 10In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Manage and moderate the social media profiles and presence, including Facebook, Instagram, Website, what's app and additional 
  • channels
  • . Answer ONL inbound and conduct outbound calls in a timely manner and provide accurate, satisfactory answers to customers’ queries and concerns
  • Ensure that comments are appropriate for immediate reporting if any inappropriateness is found.
  • Effective communication with other internal departments such as the sales and marketing team to follow up on customer orders when needed.
  • Maintain the Moderation Guidelines and ensure they are up to date.
  • Moderate communities located in social networking sites including Facebook, Instagram , and other similar social media platforms, adapting methodology where appropriate.
  • Produce reports on relevant moderation statistics, issues and outcomes.
  • Regularly feedback insights gained from community moderation into the Social Media team.
  • Dealing with Google reviews and Google inboxes on the company's website.
  • Maintain a minimum response rate for google as well as Facebook & Instagram & Tik Tok.
  • Monitor all industry and company information and news to anticipate potential issues.
  • Understand client policies and guidelines and make decisions based on them.
  • Submission of basic reports will be required on a daily, weekly, monthly basis.

Performs other job-related duties as assigned from direct manager or director.

Job Requirements

  • BSc degree in Business Administration/logistics or related field.
  • Excellent knowledge of, Facebook, Instagram, TikTok.
  • Strong understanding of social media content best practices & guidelines.
  • Good English spoken and written and speed typing.
  • Excellent communication skills. 

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