- Manage and moderate the social media profiles and presence, including Facebook, Instagram, Website, what's app and additional
- channels
- . Answer ONL inbound and conduct outbound calls in a timely manner and provide accurate, satisfactory answers to customers’ queries and concerns
- Ensure that comments are appropriate for immediate reporting if any inappropriateness is found.
- Effective communication with other internal departments such as the sales and marketing team to follow up on customer orders when needed.
- Maintain the Moderation Guidelines and ensure they are up to date.
- Moderate communities located in social networking sites including Facebook, Instagram , and other similar social media platforms, adapting methodology where appropriate.
- Produce reports on relevant moderation statistics, issues and outcomes.
- Regularly feedback insights gained from community moderation into the Social Media team.
- Dealing with Google reviews and Google inboxes on the company's website.
- Maintain a minimum response rate for google as well as Facebook & Instagram & Tik Tok.
- Monitor all industry and company information and news to anticipate potential issues.
- Understand client policies and guidelines and make decisions based on them.
- Submission of basic reports will be required on a daily, weekly, monthly basis.
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