Senior Collection Specialist

Main Job Duties:

• Maintain an up-to-date billing system.
• Generate and send out invoices.
• Follow up on the collection and allocation of payments.
• Carry out billing, collection, and reporting activities according to specific deadlines.
• Perform account reconciliations.
• Monitor customer account details for non-payments delayed payments and other irregularities.
• Research and resolve payment discrepancies.
• Review AR aging to ensure compliance.
• Maintain accounts receivable customer files and records.
• Follow established procedures for processing receipts, cash, etc.
• Investigate and resolve customer queries.
• Communicate with customers via phone, email, mail, or personally.