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Job Description
- Act as first line of support for providing technical assistance and support for ADC employees located in main office, branch offices and field users.
- Installation and support for Software and hardware in both of the main office and the branch offices
- Test deploy and train end users on internally developed software applications.
- End-to-end problem resolution for desktop, Laptop, Tablets and client services.
- Troubleshoot the network services (printing, email service and internet access).
- Data backup and security policies implementation of client terminals.
- Ensure accurate allocation of information technology assets.
- Ensure smooth operations by minimizing down time.
- Educate and give orientations to users when needed on IT related issues
- Controlling end users’ access to information resources.
- Proposing solutions to increase efficiency in relation to technical support operations.
- Adhere to set processes and procedures. Early highlighting obstacles preventing adherence.
- Timely submission of reports.
Job Requirements
- BS degree in Information Technology, Computer Science or equivalent.
- Experience up to 2 years of experience in providing help desk support.
- Attention to detail and Problem-solving skills
- Team Player
