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Job Description
- Collaborate with stakeholders from medical centers and call centers to understand and document business needs and requirements.
- Collect, analyze, and interpret data from both medical centers and call centers to identify trends and patterns.
- Develop reports and dashboards to provide insights to management.
- Monitor key performance indicators (KPIs) for both sectors and provide regular updates.
- Lead and manage projects from initiation to completion, including those that span both medical centers and call centers.
- Develop and implement workforce planning strategies aligned with the organization's business objectives.
- Forecast staffing needs based on anticipated workload, projects, and growth.
Job Requirements
- 3 to 5 years of experience
- Previous experience in Business / Systems Analysis
- Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
- V.Good in English.
- Experience in Medical is A PLUS
- Experience Saudi & Gulf Market is PLUS
- Tele Communication or Banking background is preferred