ERP Engineer

Key Responsibilities 

•  Planning & Monitoring Process
• Lead and priorities the Application Support team’s workload 
• Contribute to the planning of application/infrastructure releases and configuration changes 
• Maintain application monitoring, performance tuning, and testing 
• Ensure there are robust procedures and processes within the application support function remit
• Provide timely and export advice on emerging trends and issues affecting Service Delivery and Support.
• Develop strategies to allow Application Support to manage resultant problems
• Manage and Own the Problem Management Process 
• Develop, co-ordinate and promote the effective functioning of problem management activities across all of Preserve’s support teams 
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis 
• To examine potential areas for Service Improvement and raise proposals with the Service Manager 
• Design, prepare and conduct training relating to Problem Management and the appropriate usage of the Support Management Service  
• Operational Excellence Process
• To examine potential areas for Service Improvement and raise proposals with the Service Manager 
• Provide technical leadership
• Provide input to application/infrastructure scalability 
• Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems 
• Provide 3rd line Application Support on complex internally and externally developed applications 
• Provide input to administering and maintaining all production and internal environments 
• Provide input to the implementation, backup, and roll-back plans 
• Act as a technical resource for internal and external projects 
• Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem, and incident management).
• Maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers