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Job Description
- Ensuring compliancy with company quality assurance standards
- Inspect company processes through records and tracking systems
- Monitoring processes performance on the different channels through Agreed internal SLAs and KPIs
- Monitoring External SLA and Customer Feedback
- Identify failures and potential failures through in production processes implementation
- Identify resolving workflow of production/processes issues include recommend action plans/preventive actions and communicate results with the concerned management.
- Analyze Monitoring reports and tracking the corrective action implementation.
- Assists in developing, creating, and implementing various quality processes and procedures.
- update documentation needed to comply with requirements and to enhance the process flow.
- Maintain company Documentation system
Job Requirements
- Experience in process auditing
- Risk base thinking
- Strong problem-solving skills
- Experience in Data Analysis and reporting
- Excellent in writing and reading English language
- Effective interpersonal and communication skills
