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Dorms Operation Manager

Zewail City
6th of October, Giza
Posted 5 months ago
183Applicants for1 open position
  • 37Viewed
  • 13In Consideration
  • 4Not Selected
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Job Details

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Job Description

  • Create effective operation procedures, policies, and standards.
  • Provides direct support and supervision to the dorms staff to ensure that all policies and procedures are followed according to best practice.
  • Design and Prepares reports necessary for rooms inventory, assets, safety & security auditing performance.
  • Take ownership of all residents student/guest concerns, including maintenance requests; ensure maintenance items are addressed in a timely manner by the staff, maintenance team, while communicating updates with the resident.
  • Maintain accurate records and document all resident activities and compaint reports on a monthly basis to improve the dorms experience and stafaction rate.
  • Supervise day-to-day operations in the dorms and make every effort to ensure resident  satisfaction.
  • Train the team with the needed training and guidance to enhance resident satisfaction. 
  • Supervise all the regular inspections of dorms, included but not limited to housekeeping, security, safety and engineering. 
  • Manage the approved  dorms' budget.
  • Develop resident satisfaction goals and coordinate with the team to meet them on a steady basis.
  • Acts as the key point of contact between residents and the university management, departments and external stakeholders.
  • Monitors team members performance and acts as an advisor for team member development and corrective action when necessary, including oversight of annual performance reviews.

Job Requirements

  • Bachelor degree of  Tourism & Hotel Mangment,  Business Administration, Commerce or related discipline. 
  • A minimum of 10 years experience in hospitality, or property managmnet and previous Proven experience in working at managerial levels.
  • English and Arabic Proficiency.
  • Excellent computer skills in a Microsoft Windows environment, with high level skills in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
  • Excellent communication and organizational skills.
  • Professional personal appearance. 
  • Ability to work a flexible schedule, including weekends and holidays.
  • Strong financial, organizational, analytical and decision-making skills.
  • Successful leadership and motivation of direct reports in previous roles.
  • Experience with hospitality and hotels management.  
  • Strong negotiation and problem solving skills.
  • Able to work under pressure and deal with adhoc crisis. 
  • Experience in various positions in student housing is plus. 

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JobsHospitality/Hotels/Food ServicesDorms Operation Manager