• Provide assistance and support to the sales team by responding to customer inquiries, processing orders, accounts, balance status and relevant problems.
• Responsible for troubleshooting customer issues, providing data and guidance to the sales team.
• Identify customer’s needs, provide service within agreed service levels, manage date/time commitments made to customers.
• Review pending orders and specific customers’ requests to ensure excellent customer service.
• Liaise with numerous internal (e.g., Depots, Sales Area, Finance, HSE focal points) and external parties (e.g., station’s dealer and managers) to achieve customer service resolution, where required.
• Receive and review customer’s payments daily from different channels.
• Log customer payments and deliver them to finance with proper templates.
• Make sure that customer accounts are always updated and cleared.
• Prepare the documentation needed for issuing credit/debit notes and ensure respecting the required approvals and carrying out accounts clearing when needed.
• Custodian of statements of accounts reviewing/printing/sending and ensure receiving endorsement from customers.
• Awareness of SAP and customer’s account and credit situation to be able to answer customer’s queries with accuracy.
• Manage own performance to achieve CSC key performance indicators targets.
• Issue periodical reports as well as ad hoc reports to support sales teams.
• Suggest sales process improvements.
• Apply & implement the Anti-corruption, Antitrust Compliance and Integrity Policies and Program
• Apply the entire ethical approach and TEME values.
• Has a basic knowledge of HSE issues.

Hygiene/Security/Environment:

• Understand HSE risks linked to one's activity as well as the most appropriate behavior to avoid them.
• Comply with HSE policies & procedures.
• Ensure that all processes are carried out in HSE risk free environment.
• Carry out the daily work in accordance with the HSE golden rules.