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Service Desk Engineer

Centro
Maadi, Cairo
Posted 1 year ago
67Applicants for2 open positions
  • 4Viewed
  • 1In Consideration
  • 60Not Selected
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Job Details

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Job Description

 

  • IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
  • Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Implement and support disaster recovery solutions
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • System documentation maintenance and review in ConnectWise
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Desktop/laptop deployments
  • Improve customer service, perception, and satisfaction
  • Perform related duties as assigned by the supervisor
  • Maintain compliance with all company policies and procedures

Job Requirements

  • Proven experience as a help desk engineer with a proficiency level in MAC and Windows OS.
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Ability to diagnose and resolve IT-related technical issues based on their scope of access.
  • Proficiency in English, both verbal and written formats.
  • Excellent communication skills.
  • Customer-oriented and cool-tempered.
  • BSc/BA in IT, Computer Science, or relevant field.
  • English language with professional technical proficiency.
  • Dispatching tickets with comprehensive input.
  • At least 4-8 Years of Technical Experience
  • Strong knowledge of windows and MAC
  • Language Profile Intermediate - High English

TECHNICAL SKILLS

  • Expert knowledge of MS Active directory, DNS, DHCP and Azure AD, Office 365, Exchange Online, Teams, Skype for Business Online, SharePoint Online, and OneDrive.
  • Experience with Mobile Device Management and Mobile Application Management, including Intune
  • Windows Activation and Licensing
  • Awareness of ITIL v4
  • MCSA or MCSE is preferred

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