Service Desk Engineer
Centro -
Maadi, CairoPosted 1 year ago67Applicants for2 open positions
- 4Viewed
- 1In Consideration
- 60Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
- Support services for Microsoft-related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Implement and support disaster recovery solutions
- Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- Remote access solution implementation and support: VPN, Terminal Services, and Citrix
- System documentation maintenance and review in ConnectWise
- Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
- Desktop/laptop deployments
- Improve customer service, perception, and satisfaction
- Perform related duties as assigned by the supervisor
- Maintain compliance with all company policies and procedures
Job Requirements
- Proven experience as a help desk engineer with a proficiency level in MAC and Windows OS.
- Good understanding of computer systems, mobile devices, and other tech products.
- Ability to diagnose and resolve IT-related technical issues based on their scope of access.
- Proficiency in English, both verbal and written formats.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- BSc/BA in IT, Computer Science, or relevant field.
- English language with professional technical proficiency.
- Dispatching tickets with comprehensive input.
- At least 4-8 Years of Technical Experience
- Strong knowledge of windows and MAC
- Language Profile Intermediate - High English
TECHNICAL SKILLS
- Expert knowledge of MS Active directory, DNS, DHCP and Azure AD, Office 365, Exchange Online, Teams, Skype for Business Online, SharePoint Online, and OneDrive.
- Experience with Mobile Device Management and Mobile Application Management, including Intune
- Windows Activation and Licensing
- Awareness of ITIL v4
- MCSA or MCSE is preferred