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IT Help Desk

Surgitech
Mokattam, Cairo
Posted 2 months ago
357Applicants for1 open position
  • 26Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Excellent communication skills .
  • Proven experience as a help desk technician or other customer support role
  • Ability to diagnose and resolve basic technical issues

Job Requirements

* Managing help desk tickets
* Providing solutions and advice on technical issues
* Creating manuals for technical training
* Using feedback from customers to improve problem-solving techniques and customer service
* Responding to texts, emails, and calls on technical issues
* Documenting and analyzing technical issues and customer interactions
* Attending training sessions and conferences to stay current with best practices on how to help customers with technical issues

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