Job Details
Skills And Tools:
Job Description
1. Supervises and coordinates activities that engaged in customer service activities.
2. Plans, prepares, and devises work schedules, according to budgets and workloads.
3. Assigns duties to staff.
4. Interprets and communicates work procedures and company policies to staff.
5. Helps Info Desk Team in resolving problems and completing work.
6. Resolves complaints and answers questions of customers regarding services and procedures.
7. developing feedback or complaints procedures for customers to use
8. developing customer service procedures, policies and standards for your organisation or department
9. Learning about your organisation's products or services and keeping up to date with changes
10. Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
11. Communicating courteously with customers by telephone, email, letter and face to face
12. Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
13. issuing refunds or compensation to customers
14. Monitoring all social media feedbacks about the brand
15. Communicate with all social media groups admins to enhance word of mouth
16. Conduct reports about social media feedback (Negative and Positive)
17. Any other duties within the nature of his/her qualifications, or such duties that become within the nature of his/her qualifications as a result of any training or qualification he/she has received by El Kasrawy Group
Job Requirements
- Multi-tasking and team leadership
- Strong communication skills
- Strong planning and organizational skills
- Maintains a positive “can do” attitude
- enjoy helping people resolve issues to be able to work as part of a team
- excellent communication and interpersonal skills to be friendly, courteous and patient