Repair Tendering Administrator

Repair Tendering Administrator page is loaded

Repair Tendering Administrator

locationsDubai time typeVollzeit posted onVor 6 Tagen ausgeschrieben job requisition idR0629588

Repair Tendering activities:

Validates repair sales leads and any missing information with the help of Maintenance Technician or Technical Helpdesk Liaises with the Maintenance Supervisor on progress of sales leads, tenders and orders Converts the sales lead to a tender depending on the contract coverage Pre-alerts customer of coming tender, makes sure we have the decision maker’s correct contact details, communicates the tender to the decision maker and makes sure the customer received it correctly Proactively explains the tender content and value to the customer Follows up with customer to check on the customers decision in a timely manner and to ensure we get the order Answers customers questions about the tender content, price level, discounts and scheduling Periodically contacts customers in relation to open tenders Creates the work/service order and confirms the order was received and created Receives and resolves customer queries and complaints about repairs forwarded from customer service Manages the repair sales funnel and reviews his/her targets in sales cockpit to make sure we reach our repair business target

3rd party inspection administration:

Analyzes inspection needs and schedules individual inspections Analysis and follow-up: Receives and analyzes inspection reports, contacts customer for actions, hands over repair tender leads to Repair Admin and follows up closing the remarks Creates service/work order and requests spare parts Takes ownership for customer queries forwarded from first level and follows up with field Supervisor and other services to get a response

Support tasks:

Support in public tenders

Supports sales in proposal creation (public tenders) Assists in contract and sales order creation for public bids (admin handover) Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response

Support in customer reporting

Verifies and inputs customer data in customer portals (mainly done in KONE SSC) Provides reports for Key Accounts Prepares working instructions for KONE SSC to be able to input relevant information to customer portals Takes ownership for customer queries forwarded from first level and follows up with salesperson and other services to get a response.
Bachelor's degree is required
1 - 2 years of relevant administrative experience
Excellent Arabic and English language skills, both spoken and written
French language is a plus
SAP/ CRM Experience is preferred
Experience in people management is a plus
Strong knowledge of MS Office applications (Word, Excel...etc.)
Successful candidates will be invited to complete an automated video interview. Please make sure to check your e-mail regularly to be able to submit that within the required time frame.*
Wir bei KONE konzentrieren uns auf die Schaffung einer innovativen und partnerschaftlichen Arbeitskultur, in der wir den Beitrag jedes einzelnen wertschätzen. Die Mitarbeiterbindung ist für uns ein Schwerpunktbereich und wir ermutigen unsere Mitarbeiter, sich einzubringen sowie Informationen und Ideen auszutauschen. Nachhaltigkeit ist ein integraler Bestandteil unserer Kultur und der täglichen Arbeit. Wir befolgen ethische Geschäftspraktiken und haben es uns zum Ziel gesetzt, eine Kultur des Miteinander aufzubauen, in der Kollegen einander vertrauen und sich respektieren und in der gute Leistung anerkannt wird. Als Unternehmen, das einen großartigen Arbeitsplatz bietet, sind wir darauf stolz, eine Vielzahl von Erfahrungen und Möglichkeiten anzubieten, mit deren Hilfe Sie Ihre beruflichen und persönlichen Ziele erreichen und ein gesundes, ausgeglichenes Leben genießen können.
Weitere Informationen finden Sie unter