Live Ops Agent

Cartona -
Dokki, GizaPosted 4 years ago

69Applicants for2 open positions

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Manage day-to-day operations.
Create and plan fleet roster on a daily basis to ensure maximum capacity per truck
Track orders schedule and make sure that orders are being completed on time.
Update slots plan and communicate with other departments to ensure the accuracy of vacant jobs available on daily basis.
Dispatch supplier’s order and taking all actions related on Cartona dashboard or Supplier’s Application.
Track all item stocks and prices related to the supplier on regular basis.
Reduce cancellation due to late delivery and following up with retailers.
Achieve the target of productivity and SLA for the fleet set by Cartona.
Coordinate with different departments to achieve optimal quality across the board.
Facilitate good communication.
Optimize operational processes and procedures for maximum efficiency while maintaining quality standards.
Identify ways to improve customer experiences.
Interact with customers if needed, answer questions, and resolve issues.
Track and report operational performance.
Assist with the implementation of new processes and procedures related to delivery fleet.
Analyze the business needs and develop an improvement plan
Provide recommendations and suggestions for improvements in any aspects relating to performance.