Job Details
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Job Description
- Answer incoming calls and emails from customers, providing accurate information and assistance
- Handle customer complaints and follow up on issue resolution
- Collect and organize customer feedback to help improve service processes
- Coordinate with internal teams to ensure timely response to customer needs
Job Requirements
- Good communication skills in English and Arabic (Chinese language skills are a plus)
- Previous experience in customer service or a relevant field
- Strong communication and problem-solving abilities
- Patience, responsibility, and teamwork spirit
