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Senior Application Support Engineer

e-finance
6th of October, Giza
Posted 3 years ago
46Applicants for1 open position
  • 35Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Keep running applications for ETA 24/7
  • Ensuring high-level availability solutions
  • Monitoring related activities
  • Opening and handling incidents
  • Executing maintenance changes
  • Keeping contact with providers and relevant departments
  • Troubleshooting application problems and outages according to the documentations
  • Solving simple service requests for the customers
  • Participate in calls in case of outage 
  • Deploy new releases on UAT environment 
  • Create and execute test cases
  • Production issues management by investigating and reporting the issues
  • Managing daily reports
  • Managing ad-hoc tasks when requested
  • Follow up regular upgrades with Vendor

Job Requirements

  • Basic knowledge about the finance industry
  • Basic knowledge about customer service
  • Good knowledge about ITIL
  • Problem Solving Skills;
  • Teamwork Skills;
  • Self-motivated, disciplined, enthusiastic, professional, resilient, honest and possessing good influencing and communications skills both verbally, written and when providing support to customers;
  • Demonstrates adaptability and flexibility in order to complete job tasks;
  • Ability to build constructive relationships with clients;
  • Ability to understand client expectations to ensure that the company is able to deliver the required levels of service and customer satisfaction;
  • Comfortable under pressure and when meeting deadlines.
  • Comfortable working both independently and collaboratively with internal customers, as well as partnering with the broader teams providing the best tools, support, and solutions for the organization
  • Employs effective presentation skills, describes/explains technical concepts to non-technical personnel.
  • Good technical knowledge (programing/database):
  • Ability to complete all phases of the software development lifecycle including; analysis, design, development, testing and implementation.
  • Experience developing and maintaining front and backend applications utilizing Microsoft
  • technologies (C# and ASP.Net) and frameworks such as Node.js, React, React Native, TypeScript, etc.
  • Extensive experience developing and implementing data-centric solutions utilizing Azure SQL, Azure Cosmos DB and SQL Server. 
  • Adept at using version control systems such as GitHub or Azure DevOps.
  • Reading and manipulating JSON, HTML and CSS.
  • Utilizing REST API’s for interacting and integrating with various platforms.

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