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Job Description
- Keep running applications for ETA 24/7
- Ensuring high-level availability solutions
- Monitoring related activities
- Opening and handling incidents
- Executing maintenance changes
- Keeping contact with providers and relevant departments
- Troubleshooting application problems and outages according to the documentations
- Solving simple service requests for the customers
- Participate in calls in case of outage
- Deploy new releases on UAT environment
- Create and execute test cases
- Production issues management by investigating and reporting the issues
- Managing daily reports
- Managing ad-hoc tasks when requested
- Follow up regular upgrades with Vendor
Job Requirements
- Basic knowledge about the finance industry
- Basic knowledge about customer service
- Good knowledge about ITIL
- Problem Solving Skills;
- Teamwork Skills;
- Self-motivated, disciplined, enthusiastic, professional, resilient, honest and possessing good influencing and communications skills both verbally, written and when providing support to customers;
- Demonstrates adaptability and flexibility in order to complete job tasks;
- Ability to build constructive relationships with clients;
- Ability to understand client expectations to ensure that the company is able to deliver the required levels of service and customer satisfaction;
- Comfortable under pressure and when meeting deadlines.
- Comfortable working both independently and collaboratively with internal customers, as well as partnering with the broader teams providing the best tools, support, and solutions for the organization
- Employs effective presentation skills, describes/explains technical concepts to non-technical personnel.
- Good technical knowledge (programing/database):
- Ability to complete all phases of the software development lifecycle including; analysis, design, development, testing and implementation.
- Experience developing and maintaining front and backend applications utilizing Microsoft
- technologies (C# and ASP.Net) and frameworks such as Node.js, React, React Native, TypeScript, etc.
- Extensive experience developing and implementing data-centric solutions utilizing Azure SQL, Azure Cosmos DB and SQL Server.
- Adept at using version control systems such as GitHub or Azure DevOps.
- Reading and manipulating JSON, HTML and CSS.
- Utilizing REST API’s for interacting and integrating with various platforms.
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