IT Manager

Planning process: 

• Evaluate current technology and vendor proposals for additional IT solutions while assuring a high level of technical design accuracy and system integration.
• Oversee the implementation/integration of IT systems to deliver best practice solutions to support both patient care and business initiatives.
• Develops effective, efficient, and rigorous processes and methodologies which include monitoring and reporting.
• Provides estimates, forecasting and work planning assistance.
• Independently lead new implementations, upgrades, troubleshooting efforts, and provide guidance to analysts.
• Manage business continuity and disaster recovery plans for assigned systems, participate in planning, testing and execution of plan in the event of a disaster and provide guidance to application analysts in activities
• Oversees procurement of software and hardware and management of IT assets and inventory.
• Provides configuration management and accurately assesses the impact of modifications and vulnerabilities for each information security system.
• Manages annual fiscal planning and budgets for the infrastructure group.

Operation excellence process:

• Providing the technical consultation regarding the purchasing proposals, sustaining and renewing suppliers' contracts.
• Actively monitors budget and evaluates expenditures on a regular basis. Initiates recommendations to ensure department is operating within budget.
• Optimizes the use of supplies, equipment, utilities and services ensuring high level of service.
• Check on the warranty contracts and providing the technical consultation.
• Examine and assessing the new equipment to approve their usage.
• Follow up on the outdoors maintenance of the equipment. 
• Attend the Daily operational meeting in which he/she will update the Operational team with the progress on the opened cases, new findings and his/her recommendations.
• Manage the process of disposal of obsolete machinery & equipment from gaining agreement to write off to physically removing it and its safe disposal.
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Customer satisfaction:

• Monitor all customer service issues and liaison with customer relationship managers, leadership, and physician/nursing informatics in issue escalation, responsiveness, communication and resolution.
• Accountable for Service Level Agreements (SLAs) with customers and management of department budget performance.
• Accountable for quality of services and solutions delivered.
• Performs supervisory functions by interviewing, selecting, and providing training for new staff; by approving or disapproving recommendations from subordinate staff on personal actions; by evaluation subordinates’ performance; by hearing and resolving employee grievance; and by determining the need for and initiating disciplinary action in order to ensure adequate and competent staffing.
• Develops, builds, and sustains a strong working relationships and partnerships with other departments.

Innovation:

• Keeps updated with technology changes and updates in in order to improve operations and maintenance processes.
• Actively seeks ways to control costs without compromising safety, quality of care or services delivered.