Job Details
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Job Description
A genuine excited CSRs are required to help customers with patience, empathetic, and passionately communicative attitude.
Main Responsibilities:
- Manage phone calls.
- Identify and assess customers’ needs to achieve satisfaction
- Generate and follow up sales leads
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
- Proven customer support experience or experience as a Client Service Representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Bachelor degree is must, Diploma or Master is Extra option.
- Experience: 2-4 years
- Proficiency in MS Office
- Females only
- Excellent command of the English Language.
