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(IT) Technical Support Engineer

Mohandessin, Giza
Posted 2 years ago
102Applicants for1 open position
  • 100Viewed
  • 12In Consideration
  • 25Not Selected
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Job Details

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Job Description

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Good knowledge Active Directory Domain Environment, and Virtualization technologies.
  • Respond to queries either in person or over the phone.
  • Give a support to VOIP, and ERP system users.
  • Troubleshoot LAN “VLAN – Inter VLAN routing “.
  • Troubleshoot firewall, and VPN connection issues.
  • Write training manuals, and train users of IT related systems.
  • Maintain daily performance of IT systems.
  • Respond to email messages for users seeking help.
  • Walk through problem-solving process, and run diagnostic programs to resolve problems.
  • Run reports to determine malfunctions that continue to occur.

Job Requirements

  • Bachelor's degree in Electrical/telecommunications/computer engineering or equivalent.
  • Experience Needed:  3 To 6 Years
  • Gender: Male
  • Proven experience as a system and network administration.
  • CCNA – MCSA Certificates is Must.
  • Good understanding for firewall concepts, and VPN connection.
  • Virtualization technology “VMWare vSphere”.
  • Amazon Cloud Services is preferred.
  • Good understanding of computer systems, mobile devices and other tech products.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication skills.
  • BS degree or higher in Computer Science or related field, or equivalent experience.
  • Knowledge of the Windows/Linux operating systems and a solid understanding of networking concepts.
  • Experience with load balancing technologies.
  • Strong experience in virtualization to manages data storage, server resources, and other virtual computing platforms including data migration, virtual machine set-up and training, troubleshooting end-user problems, and designing assessment tools for storage and visualization applications.
  • Strong experience in the implementation, configuration, maintenance, and support of a cloud network, as well as various other cloud services.
  • Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
  • Excellent troubleshooting skills
  • Strong experience in building scalable, fault-tolerant software or automation of large-scale systems.
  • Deep hands-on technical expertise in building complex distributed systems, designing large scale networks

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