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Job Description
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Good knowledge Active Directory Domain Environment, and Virtualization technologies.
- Respond to queries either in person or over the phone.
- Give a support to VOIP, and ERP system users.
- Troubleshoot LAN “VLAN – Inter VLAN routing “.
- Troubleshoot firewall, and VPN connection issues.
- Write training manuals, and train users of IT related systems.
- Maintain daily performance of IT systems.
- Respond to email messages for users seeking help.
- Walk through problem-solving process, and run diagnostic programs to resolve problems.
- Run reports to determine malfunctions that continue to occur.
Job Requirements
- Bachelor's degree in Electrical/telecommunications/computer engineering or equivalent.
- Experience Needed: 3 To 6 Years
- Gender: Male
- Proven experience as a system and network administration.
- CCNA – MCSA Certificates is Must.
- Good understanding for firewall concepts, and VPN connection.
- Virtualization technology “VMWare vSphere”.
- Amazon Cloud Services is preferred.
- Good understanding of computer systems, mobile devices and other tech products.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills.
- BS degree or higher in Computer Science or related field, or equivalent experience.
- Knowledge of the Windows/Linux operating systems and a solid understanding of networking concepts.
- Experience with load balancing technologies.
- Strong experience in virtualization to manages data storage, server resources, and other virtual computing platforms including data migration, virtual machine set-up and training, troubleshooting end-user problems, and designing assessment tools for storage and visualization applications.
- Strong experience in the implementation, configuration, maintenance, and support of a cloud network, as well as various other cloud services.
- Understanding of routing protocols to help facilitate troubleshooting and remediation of networking issues
- Excellent troubleshooting skills
- Strong experience in building scalable, fault-tolerant software or automation of large-scale systems.
- Deep hands-on technical expertise in building complex distributed systems, designing large scale networks
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