Service Center Manager

AL SHAL -
Shorouk City, Cairo

AL SHAL -
Shorouk City, Cairoposted 1 month ago

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Oversee daily operations of the automotive service center to ensure efficiency and high-quality customer service.
Lead, mentor, and manage a team of service advisors, technicians, and support staff to achieve performance targets.
Monitor and optimize workflow, resource allocation, and service processes to maximize productivity and minimize downtime.
Ensure compliance with safety regulations, company policies, and manufacturer standards.
Handle customer inquiries, resolve complaints, and ensure customer satisfaction throughout the service process.
Coordinate with parts and inventory teams to ensure timely availability of required components.
Implement and track key performance indicators (KPIs) to drive continuous improvement in service delivery.
Develop and manage service center budgets, cost controls, and financial reporting.
Collaborate with sales and after-sales teams to support business growth and customer retention initiatives.
Maintain accurate records of service operations, repairs, and customer interactions.

Minimum of 10 years of experience in automotive service management with workshop experience not less than 3 years.
Proven ability to lead and motivate teams in a fast-paced environment.
Strong organizational and multitasking skills with keen attention to detail.
Excellent communication and interpersonal abilities.
Demonstrated problem-solving and conflict resolution skills.
Familiarity with automotive service processes, standards, and safety regulations.
Customer-focused mindset with a commitment to delivering exceptional service.
Ability to analyze data, generate reports, and implement process improvements.
Proficiency in using service management software and Microsoft Office Suite.
Flexibility to work full-time, onsite, and adapt to changing business needs.