Quality Assurance Auditor (Call Center)

Egyptian Cultural Center Nasr City, Cairo

172
Applicants for
1 open position
160
Viewed
5
In Consideration
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Interpret and implement quality assurance standards and procedures
  • Evaluate the adequacy of quality assurance standards
  • Devise sampling procedures and directions for recording and reporting quality data
  • Review the implementation and efficiency of quality and inspection systems
  • Document internal audits and other quality assurance activities
  • Investigate customer complaints issues
  • Analyze data to identify areas for improvement in the quality system
  • Develop, recommend and monitor corrective and preventive actions
Job Requirements
  • Bachelor's Degree in any relevant field.
  • From 1 to 2 years of experience as a Quality Auditor.
  • previous experience in call center field.
  • Quality inspection, auditing and testing experience.
  • Very Good in English language.
  • Exceptional attention to detail.
  • Computer skills: Knowledge of MS Suite, in general, will be good.
  • Advanced organizational skills.
  • Excellent Decision-making skills
  • Excellent leadership and communication skills.
About this Company

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