- As BSS Business Analyst, you will be the go-to person in our client's BSS organization for new requests and changes related to online charging system, CRM and the core billing system. You will interact with the IT Demand organization across our client's business units, understand their requests and coordinate delivery
- Bring an understanding of the enterprise, business system, business process, and industry to the team(s) supporting or interfacing with the application.
- Identify and define the business processes and perform any business process re-engineering required before the application is designed from a technical perspective.
- Design, document and deliver new value-added BSS business solutions and processes for the client, based on a combination of deep process skills and broad industry knowledge.
- Ensure our client clearly articulates the requirements
- Own BSS changes required to deliver new products and services, as well as other business changes rolled out on our client's platforms
- Evaluate potential software solutions and request architecture support to ensure solutions are complete and will work
- Build a strong relationship with IT Demand organizations in various business units. Participate in direct meetings with business stakeholders as required
- Coordinate interactions, requirements walk-through, sign offs, as appropriate to ensure completion of projects
- Contribute to project plans and collaborate with delivery PMs to drive dates for all projects
- Cooperate with implementation project activities in order to assure business requirements are proper understood and implemented.
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