Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Job Requirements
- Fluent English is a must (Speaking & Writing)
- Excellent communication and problem solving skills & familiar with phone techniques and skills.
- Flexible with rotational shifts and days off
- Able to effectively handle multiple tasks in a fast paced environment and a good team player
- Very good computer skills
- Ability to adapt to change and to meet the changing demands of the work environment.
- Able to provide demonstrated verbal communication skills and to convey information clearly and effectively.
