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Job Description
- Analyze the customer's demands and expectations and meet them according to their needs and situation.
- Handle the customer's demands and complaints according to company rules.
- Direct the customer towards appropriate services if necessary.
- Ensure the follow-up of contacts and customer.
Job Requirements
- Proven customer support experience in a telecom company
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively.
- university diploma