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Telecom Customer Support Agent

Concentrix + Webhelp
New Capital, Cairo
Posted 10 months ago
29Applicants for50 open positions
  • 27Viewed
  • 0In Consideration
  • 13Not Selected
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Job Details

Experience Needed:
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Job Description

  • Analyze the customer's demands and expectations and meet them according to their needs and situation.
  • Handle the customer's demands and complaints according to company rules.
  • Direct the customer towards appropriate services if necessary.
  • Ensure the follow-up of contacts and customer.

Job Requirements

  • Proven customer support experience in a telecom company
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively.
  • university diploma

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