Browse Jobs
For Employers
Post JobLog inGet Started

Call Center Agent

TAMEER
Garden City, Cairo
Posted 3 years ago
125Applicants for1 open position
  • 21Viewed
  • 12In Consideration
  • 89Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Registering potential customer as a lead on the system through identifying customer’s data (Name, Address, Phone Number, and E-mail) after making sure that he is not an existing customer and notifying the Project’s Sales Admin to distribute the leads to the Property Consultants.
  • Handling bounded calls through identifying customers’ needs and distributing customer’s requests, complaints and requirements to the concerned parties in a timely manner on a daily basis.
  • Notifying the sales team of the existing leads inquiries.
  • Gathering all customer’s inquires in regards to payments issues, delivery dates, unit’s modification, unit’s upgrading, unit’s re-selling...etc. and send them by emails to the CRM Team with all of the customer’s personal information (Name, Phone number, Email, Unit Number, Project name) daily.  
  • Following and committing to the scripts provided for TAMEER’s main projects and keeping them updated always. Without mentioning any data regarding payments and delivery dates to the customers through the calls.
  • Maintaining call records for all of the calls at the Call Center Database.
  • Collecting leads to feedback from the CRM system as per the workflow load.  
  • Supporting other departments with data or reports as per their request in regards to the Calls, Leads, Leads Feedback, and the CRM System in order to facilitate smooth workflow.
  • Notifying the team with the leads data received from the marketing agency to register all the leads on the CRM system then send them to the Sales Admin.  
  • Providing reports with the “Leads Tracking”, that’s by defining the average days needed to register the leads feedback on the CRM System after receiving the leads by the sales team.
  • Creating a monthly schedule with the agents rotational shifts and rotational days off then notify the agents and the HR Team of the schedule.

Job Requirements

Education:

  • Bachelor's Degree in Business Administration, Commerce, or any related field is required.
  • Preferably graduated from International Schools.

Computer Skills:

  • Proficient in Microsoft office pack (Microsoft Word, Excel, Outlook, and Powerpoint).

Language Skills:

  • Excellent command of Arabic and English, both written and spoken.
  • Excellent English pronunciation.

Experience:

  • From 0 to 3 years of experience in the Call Centerfield.

Featured Jobs

Similar Jobs

Search other opportunities
JobsCustomer Service/SupportCall Center Agent