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Job Description
- Provides operational management information by collecting, analyzing, and summarizing operating data and trends.
- Identifies operational priorities by assessing operational objectives; determining service objectives, such as, , Making standard operation procedure (S.O.P) audit, applying after sales dealer operation standard audit, Review & Analysis for monthly KPI’S for Service and Parts department, Review & Analysis of monthly customer satisfaction index for service and reviewing monthly budgets & target achievement for service centers.
- Identifies operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; interviewing process supervisors and operators; completing troubleshooting procedures.
- Improves operational quality results by studying, evaluating, and recommending process re-design; implementing changes; contributing information and opinion to Standard design and modification teams.
- Audit Service department KPIs including workshop efficiency improvement, enhance Service quality, improve service centres CSI, and revenue targets achievement.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks.
- Regular auditing of Service partners as well as field audits for engineer skills and working practices.
- Monitor all Aftersales processes and measure all related KPI.
Job Requirements
- BSc in Mechanical Engineering.
- 2-4 Years of Experience.
- Giza residents are preferable to apply.
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