Call Center Agent

Brmaja -
New Cairo, CairoPosted 2 years ago

62Applicants for2 open positions

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

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Primary Duties & Responsibilities

Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Contact potential or existing customers to inform them about a product or service using scripts
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Keep records of calls and sales and note useful information

Education:

Other Qualifications

Technical background is a must in the same field.
Contacting potential or existing customers to inform them about a product or service using scripts
Answering questions about products or the company
Asking questions to understand customer requirements and close sales
Proven track record of successfully meeting sales quota preferably over the phone
Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
Ability to learn about products and services and describe/explain them to prospects
Excellent knowledge of English
Excellent communication and interpersonal skills
Cool-tempered and able to handle rejection
Outstanding negotiation skills with the ability to resolve issues and address complaints
Previous experience in Software Companies will be a big asset

Experience:

Proven experience as a Call Center Agent / tele-sales representative or other sales/customer service role