Call Center Agent

Thndr -
New Cairo, CairoPosted 3 years ago

183Applicants for1 open position

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About the company

Axis Markets, operating through the Thndr brand, is a wealth management platform that aims to make it easy for everyday individuals to invest their wealth.
For the people who use Thndr, our app represents a seamless way for them to grow their wealth, without the need to have prior financial knowledge or access to huge capital.

About the role

We're looking for someone who will be excited to proactively reach out to our customers, hear their feedback and provide helpful information and gather insights. This person will be the voice of the company, often the first human voice our customers hear.
At Thndr, we're looking for people invigorated by our mission, not just those who simply check off all the boxes.

Day-to-day activities

Making calls to clients to learn about and address their needs or complaints
Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed
Keeping records of customer interactions, comments, and complaints
Knowing our products inside and out so that you can answer questions, and make recommendations to customers
Communicating and coordinating with colleagues as necessary
Go the extra mile to ensure customer satisfaction

Critical skills

Customer orientation and ability to adapt/respond to different types of characters
Ability to stay calm when customers are stressed or upset
Quick and enthusiastic learner
Ability to multitask, prioritize, and manage time effectively
Uncompromising integrity and strong dedication to professionalism
Strong sense of ownership and responsibility
Excellent verbal and communication skills
Strong cross-functional relationship management
Experience working in customer support is a plus
Finance background is a plus