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Job Description
- Determines the tasks priorities and workflow inside the service center according to the criticality and importance.
- Schedules the maintenance activities in the external service centers and for mobile service teams (Cairo and Hurghada) ensuring timely service and the highest quality
- Overseas all assembly activities ensuring the accuracy of final products in alignment with the predefined requirements.
- Overseas the daily productivity of the service center to ensure the proper utilization and takes remedial actions when needed.
- Supports in revenue generation activities such as (Maintenance contracts – Spare parts selling – B2B accounts maintenance agreements) to maximize the company overall revenues.
- Conducts product pre-delivery inspection (PDI) for all products to ensure the performance and quality.
- Monitors expenses and control the budget for maintenance department ensuring cost utilization.
- Manages a proper relationships with external service providers and all other stakeholders.
- Ensure health and safety policies and procedures are complied with in the service center.
- Any other duties as assigned by the immediate superiors.
Job Requirements
- BS degree in Automotive or Mechanical Engineering.
- Automotive or Home Appliances Field and Cairo resident is a MUST.
- Min 10 Years’ experience includes 3 years as Service Operations Manager.
- V.Good English and Computer skills.
- Excellent communication skills.
- Experience supervising a team to meet or exceed service level agreements.
- Males only