CRM Manager

GPS -
Nozha, CairoPosted 2 years ago

109Applicants for1 open position

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Plan & supervise the day-to-day activities to customers.
Organizing, Supervising and Developing call center management, customer feedback and the voice response systems.
Conducting Surveys on different customer segments, analyze and reporting with conclusion and recommendations. Understanding key customer individual needs and addressing these.
Resolving customer complaints with investigation quickly and efficiently.
Support and maintain reporting system for promotional team, and track full and proper execution of promotions to customers.
Putting the technical specifications and customer service quality criteria
Monitoring and maintaining the workflow in the customer service departments,
Analysing data and driving CRM initiatives and overseeing execution of campaigns.
Building and maintaining profitable relationships with key customers through CRM systems.
Keeping customers updated on the latest products Knowledge in order to increase sales and competitive edge.
Meeting with managers in the organization to plan strategically.
Prepare a weekly/monthly /quarterly reports to Senior Management. Conducting business reviews using CRM programs.
Manage the relation between IT and CRM team needs for development process, and Manage the relation between CRM department and other departments like promotion and sales teams.
Working with IT to manage CRM system and data warehousing. Maintaining and improving data management processes and accuracy .