Quality Assurance Manager (French Account)
Maadi, Cairoposted 1 month ago16Applicants for1 open position
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Job Details
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Job Description
- Design and implement quality strategies and action plans to meet client and business goals.
- Ensure that QA evaluations and feedback are consistent, accurate, and aligned with client requirements.
- Analyze trends, identify root causes, and recommend solutions to improve customer experience and operational performance.
- Conduct regular calibration sessions with clients, operations, and training teams to maintain consistent quality standards.
- Collaborate with operations and training departments to design initiatives that enhance agent performance.
- Ensure QA processes and tools are up to date and used efficiently by the team.
- Promote a culture of excellence, accountability, and continuous improvement within the QA department.
Job Requirements
- Min 5 years of experience in Quality Assurance, (French account preferred).
- Expertise in QA methodologies, tools, and modern testing frameworks.
- High level of accountability and integrity.
- Leadership experience with excellent communication, decision-making, and stakeholder management skills.
- Analytical and solution-focused mindset with attention to detail and commitment to continuous improvement.
- Proficiency in MS Office Suite and QA software applications.
