Telesales Agent

Main Job Duties:

• Ask questions to understand customer requirements and close sales
• Answer questions about Courses and the company
• Maintain professional relationship with every customer.
• Have to fulfill customer’s queries over phone and maintain email to follow up contacts, sales and quires.
• Achieve agreed upon sales targets and outcomes within schedule
• Coordinate sales effort
• Answer calls from clients
• Contact and progress every lead to maximize sales opportunities through multiple contact methods, including phone, email and live chat
• Consult customers to understand their needs and empower them to make a purchasing decision
• Build strong customer rapport through a high quality of written/oral communications and by demonstrating excellent product knowledge
• Manage knowledge about the booking process and all service options available for students
• Complete all required administration and recording of sales through CRM system and other business systems
• Build strong relationships with team members, and provide flexible and prompt support at all times
• Enter and update customer information in the database
• Keep records of calls and sales and note useful information