Customer Service Agent
Nasr City, Cairoposted 18 days agoJob Details
Experience Needed:
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Job Description
Job Responsibilities:
- Reply and respond to all Tickets on our System
- Ability to diagnose and troubleshoot basic technical issues
- Ability to provide step-by-step technical help, both written and verbal
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Work Conditions :
- Rotational shifts (9.00 AM to 5:00 PM from Office - 5:00 To 01:00 AM from Home)
- Rotational Day Off (2 Days off).
- Hybrid Model (Three days from Office & 2 Days from home)
- Training one month paid
Company Benefits:
- Career path
- Medical and social insurance provided.
- We work in software and web server hosting so you are gonna learn new things.
- Healthy and friendly environment
- Gaming Area to enjoy your break time
Job Requirements
Job Requirements:
- At least 3 years of technical experience ex orange or WE or software/Hosting Company
- Excellent problem-solving and communication skills
- English level is at least very good
- Sales experience is preferred
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