Lifestyle Manager - Junior & Senior roles

Quintessentially Egypt [Global Lifestyles SAE] -
Maadi, Cairoposted 9 months ago

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Serve as the primary point of contact for members, managing their requests and ensuring exceptional service delivery.
Curate and coordinate bespoke lifestyle experiences, including travel, dining, entertainment, and special events.
Build and maintain strong relationships with members, understanding their preferences and anticipating their needs.
Liaise with a global network of partners and suppliers to secure exclusive access and privileges for members.
Handle confidential and sensitive information with the utmost discretion and professionalism.
Resolve member issues promptly and effectively, ensuring complete satisfaction.
Maintain accurate records of member interactions and requests using internal systems.
Collaborate with internal teams to deliver seamless, integrated service solutions.
Stay informed about the latest luxury trends, venues, and experiences to provide informed recommendations.
Support the continuous improvement of service standards and contribute to team knowledge sharing.

0-5 years experience
Fluency in spoken English and Arabic is a MUST - (Preferable graduates of international language schools)
Excellent written communication in English
Good presentation skills and working knowledge of MS Office - previous experience on CRM is a plus
University Graduate - preferably with background in PR, marketing, travel, social sciences, liberal arts.
Experience in hospitality (concierge, front desk, reservations, guest relations), high-end customer service, luxury retail, events and entertainment, PR and marketing is a plus
Ability to work independently while adhering very strictly to company rules & regulations
Team player that can multitask, has an eye for detail, very much a people person and can work under pressure.
A basic understanding of luxury services and products is an advantage.
Flexibility to work on rotational hours/shifts, including weekends and all national/public holidays is a MUST - (Shifts are: 9:00-17:00/13:00-21:00).