Job Details
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Job Description
Job Duties:
- Club Operations Management:
- Formulate, implement, and regularly review operational policies, procedures, and guidelines to uphold the smooth functioning of all sporting clubs.
- Regularly evaluate club operations, pinpoint areas for improvement, and institute corrective measures promptly and effectively.
- Supervise the facility's upkeep and cleanliness, meeting and surpassing safety and quality benchmarks.
- Manage club staff holistically, including recruitment, onboarding, scheduling, performance evaluations, and professional development opportunities.
- Maintain meticulous records of membership, attendance, and financial transactions, ensuring transparency and accountability.
- Customer Service and Member Relations:
- Uphold a high standard of customer service for club members and guests, promoting a positive and enjoyable club environment.
- Address member inquiries, suggestions, and grievances promptly and professionally, nurturing an open dialogue with the club community.
- Craft and execute strategies to heighten member satisfaction and engagement, promoting a vibrant, active club culture.
- Organize club events, activities, and programs that cater to the interests and needs of our diverse member base.
- Draft and manage the clubs' annual budgets, monitor expenses, and discern opportunities for cost reduction.
- Oversee the collection and management of membership fees, dues, and other revenue streams, maintaining fiscal responsibility.
- Compile detailed financial reports for management and stakeholders, providing clear insight into club operations and financial health.
- Health and Safety:
- Ensure full compliance with health, safety, and sanitation regulations within all clubs.
- Implement and enforce emergency procedures and protocols, creating a secure and safe environment for all club users.
- Regularly conduct inspections and risk assessments to maintain an environment that is not only safe but promotes the wellbeing of all members and staff.
- Marketing and Promotion:
- Collaborate with the marketing team to design compelling promotional materials and campaigns, showcasing the clubs' unique offerings.
- Engage in community outreach activities to enhance club visibility and foster relationships within the wider community.
- Provide any information regarding club operation to marketing team to assist in various projects.
Job Requirements
Education & Experience Requirements:
- Bachelor's degree in business management, hospitality, sports management, or a related field (preferred)
- 5+ Years of experience in club management, preferably in a supervisory or managerial role.
- Strong leadership, problem solving, and interpersonal skills.
- Excellent organizational and time management abilities.
- Solid understanding of financial management and budgeting.
- Knowledge of health, safety, and sanitation regulations.
- Exceptional customer service and communication skills.
- Proficiency in using club management software and computer applications.
- Proficiency in using Excel, power point is preferable
- Attention to details in addition to Multitasking and prioritization skills .
