Collection Specialist

Responsibilities:

• Communicate with clients to build and maintain a strong relationship
• Responsible for confirming with clients’ invoices accuracy to start follow up procedures till the due date
• Interviewing clients telephonically to establish their ability to pay debt.
• Overcoming stall tactics and objections and suggesting source of money for debt payments.
• Encouraging clients to utilize payment options such as credit cards and securing information for administrative services to process. 
• Negotiating settlements by arrange clients’ payments over longer time span.
• Confirming clients’ information and payment agreements.
• Informing management regarding effectiveness of strategies for various accounts
• Complying with applicable laws, regulations, policies, and procedures.
• Follow up any modifications for the invoices when needed. 
• Make sure that all invoices are accepted by the customer