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Senior Social Media Moderator

San Stefano, Alexandria

Senior Social Media Moderator

San Stefano, AlexandriaPosted 1 month ago
20Applicants for4 open positions
  • 1Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

ProCrew is the technology kitchen behind some of the world's perfect customer experiences since 2012, ProCrew has provided high-performing, on-demand teams of software developers for the world's leading brands.  we're uniquely situated to help shape how companies grow their businesses in the digital age and aid them in being able to do so properly with the right people. 

We work with big, innovative brands like LamasaTech (UK), an award-winning B2B technology provider, Diyafa-group (KSA), Ocucon (UK)  becoming the largest provider of video analytics services; and IAmProperty (UK) trusted by more than 2500 Estate Agents.

We are searching for a consistent moderator to inspect whether assignments have been graded according to specific standards. The moderator should check for congruence between the students' answers and responses included in the memorandum, and confirm whether markers have totaled and awarded a fair mark that is indicative of the students' performance. You should amend any errors to ensure a fair standard of assessment.

Job Description:

  • Review and moderate all user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with the Legal and Community team where required.
  • Manage the banned user process, and track and remove previously banned users
  • Maintain the Moderation Guidelines and ensure they are up to date
  • Service Community Admin accounts, processing emails and complaints, and escalating when necessary
  • Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media platforms, adapting methodology where appropriate
  • Produce reports on relevant moderation statistics, issues and outcomes
  • Regularly feedback and insights gained from community moderation into the Social Media team
  • Monitor all industry and company information and news to anticipate potential issues.

Job Requirements


  • BSc degree in Marketing or relevant field.
  • Completion of a formal moderation course.
  • Demonstrated experience as a moderator of similar content.
  • Proven experience as an assessor of pertinent subject matter.
  • An eye for minutiae is coupled with exceptional judgement.
  • Brilliant administrative and logistical abilities.
  • Openness to constructive and respectful input.
  • Committed to shaping standardized assessment processes.

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