Customer Service Supervisor
BM -
Nasr City, CairoPosted 2 years ago168Applicants for2 open positions
- 14Viewed
- 14In Consideration
- 0Not Selected
Job Details
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Job Description
Position Description:
- Ensure that customer service team has excellent communication, problem solving, and professional email/call etiquette skills for achieving customer satisfaction.
- Ensure that customer complaints are resolved in a professional manner.
- Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
- Determine work procedures, work schedules, and workflow for customer service staff.
- Ensure that the customer inquiries are handled and answered in a timely and accurate fashion.
- Develop standard procedures and policies for improving the service provided to customers.
- Conduct meeting with Managers to discuss process improvements and issues and come up with solutions for them.
- Maintain in-depth knowledge of the company’s accounts, systems, and processes.
- Monitor business and process metrics to measure and manage customer service effectiveness.
- Prepare documentation and reports on routine customer correspondence for future reference purpose.
- Train and enhance training guides for new hires and enhance the training process.
- Build a supportive, positive environment for everyone to work better.