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Customer Service Supervisor

BM
Nasr City, Cairo
Posted 2 years ago
168Applicants for2 open positions
  • 14Viewed
  • 14In Consideration
  • 0Not Selected
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Job Details

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Job Description

Position Description:

  • Ensure that customer service team has excellent communication, problem solving, and professional email/call etiquette skills for achieving customer satisfaction.
  • Ensure that customer complaints are resolved in a professional manner.
  • Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
  • Determine work procedures, work schedules, and workflow for customer service staff.
  • Ensure that the customer inquiries are handled and answered in a timely and accurate fashion.
  • Develop standard procedures and policies for improving the service provided to customers.
  • Conduct meeting with Managers to discuss process improvements and issues and come up with solutions for them.
  • Maintain in-depth knowledge of the company’s accounts, systems, and processes.
  • Monitor business and process metrics to measure and manage customer service effectiveness.
  • Prepare documentation and reports on routine customer correspondence for future reference purpose.
  • Train and enhance training guides for new hires and enhance the training process.
  • Build a supportive, positive environment for everyone to work better.

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