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Job Description
- Monitor the event, bots, virtual Machine alerts and notify the concerned team and process the requests from the end-users to level 2 and level 3 support engineers.
- Setting up, testing and monitoring automated workflows to ensure that business processes function at optimum efficiency without risk of error
- Monitor the availability of the Database events like DB availability, Instance availability and the space availability of disk drives and file systems.
- Monitor the backups, recovery errors, respond to the request regarding the restoration of the DB.
- Monitor the metric alerts, performance-related issues like high CPU utilization, Application performance, high Memory utilization, Application tuning and Query tuning.
- Monitor, Troubleshoot and fix & integrations between RPA & Managed nodes/echo systems
- End-user Trouble Tickets / Issues
- Resolve End User issues related to Robotics processes escalated by L1.
- Provide workaround solutions where possible for business continuity
- Document new issue as the knowledge base
- Liaise with the L3 Support team for patches and CRs for production deployment.
- Escalation and Interaction with the Incident Management team in case of any platform instability (RPA)
- Continuous enrichment of Monitoring to avoid any incidents and gaps
- Flexible to work shift-patterns including weekends and evenings across 24/7.
Job Requirements
- Degree in Computer Science, Engineering or other appropriate academic majors
- Experience Needed : More Than 1 Year.
- You are interested in the connection between IT and Process Improvement.
- Basic Know the RPA Standards
- You are organized, flexible and able to manage several tasks
- Excellent verbal, written, and interpersonal communication skills
The ideal candidate will have excellent communication skills, and strong problem solving skills.
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