Global IT Support Engineer - Alexandria
Mantrac -
Ameria, AlexandriaPosted 1 year ago128Applicants for1 open position
- 35Viewed
- 6In Consideration
- 0Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
As GS Engineer you will join the IT Department in its support of Mantrac Group End Users Support to the organization. The GS Engineer will be responsible for providing support to End-User cases in a distributed environment.
PRIMARY JOB RESPONSIBILITIES:
- Tier 1 support to End-User Requests.
- Tier 2 support to End-User Incidents with in-depth knowledge of desktop/application troubleshooting.
- Provide expertise for numerous core Microsoft systems & enterprise infrastructure technologies.
- Responsible for writing and maintaining procedural and design documentation.
- Provide mentoring and coaching to team members.
Job Requirements
- Bachelor's degree in computer science, Computer Engineering or any other related degree.
- 2-5 years of experience in a relevant position
- Alexandria Residence only.
- Fluent English command of both written and spoken.
- Professional experience as a Desktop Management Engineer, providing Windows Desktop application deployment solution.
- Good experience with Microsoft Azure.
- Strong understanding of TCP/IP networking for LAN and WAN.
- Prior experience providing training and mentoring to a team of IT and business professionals.
- Extensive knowledge of Windows operating system patching, enterprise class desktop hardware and software such as Windows 7, Remote management and troubleshooting, Asset management and inventory.
- Working knowledge and hands on experience with Windows Server 2019.
- Able to work effectively under deadlines in a fast-paced, changing environment.
- Exceptional organizational skills and attention to details.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to prioritize and plan.
- Excellent communication, teamwork, and customer service skills.
