Operation support
Giza, Giza
Operation support
Giza, GizaPosted 44 minutes agoJob Details
Skills And Tools:
Job Description
Hiring Immediately – Operations Support
Location: Giza, Mohandessin
Position Type: Full-Time Onsite – Fresh Graduates are most welcome!
Language Requirement: Fluent English (spoken & written)
Working Hours: Rotational 9-hour shifts, 24/7 coverage with 2 days off per week
About Block Gemini & Moniic
Block Gemini is a leading technology solutions provider specializing in blockchain, AI, and digital transformation services. We are proud to power Moniic, a premium ride-sharing application committed to delivering exceptional service and luxury experiences to its users.
Key Responsibilities
Monitor the Moniic application to ensure smooth operations and service delivery.
Respond to user inquiries and issues in a timely, professional manner.
Coordinate with the technical team to resolve application or service-related issues.
Track and report application performance and gather user feedback.
Assist in implementing operational processes and procedures.
Provide general support to the Moniic operations team as needed.
Qualifications
Excellent command of English (both written and verbal).
Strong communication and interpersonal skills.
Good computer skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Positive, “can-do” attitude and eagerness to learn.
Previous experience in customer service or operations support is a plus, but not required.
Age: 21–30 years maximum.
Benefits
Competitive salary.
Social insurance.
Opportunities for career growth and development.
Industry: Software Development
Employment Type: Full-Time
Job Requirements
- 1-4 years of experience in operations support, customer support, or a related field.
- Strong organizational and multitasking abilities with keen attention to detail.
- Excellent communication skills, both verbal and written.
- Demonstrated ability to work effectively in a fast-paced, office-based environment.
- Proven problem-solving skills and a proactive approach to identifying and addressing issues.
- Ability to collaborate with cross-functional teams and manage multiple priorities.
- Experience with ticketing systems, workflow management tools, or CRM platforms.
- Familiarity with standard operating procedures and process documentation.
- Basic understanding of software development or technology-driven environments is a plus.
- Willingness to learn and adapt to new technologies and processes.
