Junior Technical Support Engineer

Millensys -
Port Said, EgyptPosted 2 years ago

86Applicants for1 open position

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Provides answers to clients by identifying problems; researching answers; guiding clients through corrective steps.
Improves client references by writing and maintaining documentation.
Participates in the development of client training programs by identifying learning issues; recommending instructional language.
Accommodates client disabilities by recommending devices and techniques.
Avoids legal challenges by monitoring compliance with service agreements.
Improves system performance by identifying problems; recommending changes.
Updates job knowledge by participating in educational opportunities; maintaining personal networks.
Accomplishes information systems and organization mission by completing related results as needed.
Research required information using available resources;
Follow standard processes and procedures;
Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
Organize ideas and communicate oral messages appropriate to listeners and situations

0-2 Years of experience (Fresh graduates are most welcomed)
Very good- Excellent English command (writing and conversation)
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Basic Knowledge in Microsoft SQL Queries.
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software (e.g., Zendesk, TV, Any desk)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field. (Biomedical or communication is preferred)
Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus