Job Details
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Job Description
- Manage large amounts of outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell services when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Meet personal/team qualitative and quantitative target
Job Requirements
- Bachelor degree in any field
- Positive Attitude.
- Excellent Command of English
- Knowledge of call center tracking systems
- Very good computer skills.
- Interpersonal skills
- Excellent communication skills
- Paints Experience is preferable
